Case Study: Airline Competitive Advantage

Using Emirates Airlines as the topic, compose a scholarly case study paper that provides details on one of theinformation systems that has been implemented by the company in the area of human resources, sales andmarketing, customer service, reservations, maintenance, or operations. Be sure to select an informationsystem that has resulted in the airline gaining a competitive advantage over its competitors. Touch on how theutilization of the information system has assisted the airline’s management or employees in making betterdecisions, improving the business processes, operating more efficiently, or attracting or retaining customers.

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