Answer the following three questions

Answer the following three questions

Assume you were going to make a presentation to a group of hospital staff (doctors and administrators) on why they should invest in technology such as CareWeb. How would you attempt to overcome their resistance to change and their attitude about continuing to do what they have always done? Discuss. (20 marks)
Part B: TELUS Troubles (40 marks)
Read Video Case 10: “TELUS Troubles” on page 389 in your textbook.
Watch the Video Case 10: “TELUS Troubles” on the CD that came with your textbook.
Answer the following three questions (these questions are on page 389 of the textbook):
What control measures can TELUS put into place to reduce customer complaints? (15 marks)
You are the manager of a large corporation with 18,000 employees, and the company is just about to lay off one third of them. What can you do to lessen the impact of downsizing on the remaining employees? (15 marks)
How might a manager introduce new control measures to encourage employees to quickly change their customer service behavior? (10 marks)
Part C: Managing in Chaos (Major Project) (8% of your major project mark)
De Bono (1985) has said that the thinking required by managers is one of the most complex kinds of thinking there is.

Write a two- to three-page report (approximately 500 to 750 words) describing how you as a manager or leader would respond to ever-present change within an organization or group (business or otherwise) with which you are familiar. Reflecting on the material presented in Module 5, what kinds of thinking would you use? How would you help your organization or group adapt? (100 marks)
Answer the following three questions



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