Memo on ABC Trains in their Communications department.

You work for ABC Trains in their Communications department. Your boss, Lucille Rodriguez, asked you to revise the Wi-Fi FAQ to make it easier for non-native English speakers to understand. The revised document should fit on one piece of 8.5 by 11 paper, include information on how to use the free Wi-Fi, and be easy to read and understand. The revised document does not necessarily need to remain in FAQ format. Familiarize yourself with the case background and the original FAQ, Document 5.1. Write a memo to Ms. Rodriguez explaining how you plan to approach the project and ask for her approval. In light of the audience and purpose for the information, consider the following: Should you delete any of the information in the document? Do you need to add information? Is voice handled appropriately in the information that you think should be retained? Which aspects of sentence structure and word choice should you address?

Sample Solution

Memo on ABC Trains in their Communications department.

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